Existing Customers

As specialist mortgage advisors, we design, package and produce mortgages as well as supporting our beloved customers throughout the entire process of assembling a mortgage!

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We’ll review your account, and then be in touch to discuss your options.

There may be a fee for mortgage advice: The actual amount you pay will depend upon your circumstances, with the fee being up to 1% but a typical fee is £495. Your home may be repossessed if you do not keep up the repayments on your mortgage.

Meet The Team

Alan Lyne

Alan Lyne

CeMAP

Managing Director and Principal Mortgage Engineer

Steve Kay-Jones

Steve Kay-Jones

CeMAP / CeRER

Sales Director and Principal Mortgage Engineer

Sam Hargreaves

Sam Hargreaves

CeMAP

Director and Principal Mortgage Engineer

Alan is the founder of The Mortgage Factory. He has a wealth of experience in the financial industry, specialising in mortgages as well as insurance.

Steve looks after our clients within Equity Release. Having been in the industry for many years, the knowledge and experience that Steve brings is integral to The Mortgage Factory.

Sam join the company in 2009, with a background in packaging mortgages. Sam is an expert in residential and buy-to-let mortgages.

Johnathan Marcroft

Johnathan Marcroft

CeMAP

Mortgage & Protection Engineer

Sally Lyne

Sally Lyne

CeMAP

Senior Paraplanner

Johnny is based at our branch in Upholland, and is a one-stop shop for all your mortgage needs! He’s not just a robot with a calculator, he takes the time to get to know you and your unique situation, so every recommendation is tailored just for you and your family. When he’s not helping his customers with their mortgages, you can find him being a dinosaur with his son.

Sally has been in the industry for many years, working with mortgages and the wealth planning sector. She brings with her much valued experience.
Chelcie Brightman

Chelcie Brightman

Paraplanner

Karolyn Williams

Karolyn Williams

CeMAP

Mortgage Admin

Claire

Clare Kay-Jones

Paraplanner

Chelcie originally started off with The Mortgage Factory in 2013 on an Apprenticeship, before leaving in 2017 to broaden her horizons. After a few years of exploring other industries, she re-joined the team in 2022 and has seamlessly fit back in with her not so quiet personality! Chelcie builds strong relationships with our clients, and regularly go’s above and beyond to get matters resolved.

Karolyn has 25 years of experience in financial services, working for a Building Society. Jo used to work with her and convinced her to come on board with us and Karolyn hasn’t looked back since. But, the truth is we only hired her because she makes the tastiest lemon drizzle cake!

Clare joined the company in 2018 after a lifetime working for The NHS, and is based in our Upholland Office with Steve and Johnny. Clare is very supportive, and helps our customers every step of the way throughout their mortgage journey to completion. Her secret? A combination of a passion to help, and a fierce determination to get things done… and a never-ending supply of chocolate!

Meet The Team

Speak to a mortgage advisor today.

Visiting one of our locations?

2 Queens Square
Poulton-Le-Fylde
FY6 7BN
7 Orchard Road
St Annes-on-sea
FY8 1RY

44a Ormskirk Rd
Up Holland
Skelmersdale
WN8 0AG

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