Your Rights

The Mortgage Factory: 2 Queens Square, Poulton-Le-Fylde, FY6 7BN

The Mortgage Factory is an Appointed Representative of Mortgage Advice Bureau, who are authorised and regulated in the UK by the Financial Conduct Authority

If You Are Not Happy With Our Service

Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things don’t go as planned. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right! It also helps us to understand where we need to improve our products and services.


If you have a complaint about your adviser; mortgage advice you have received from your adviser, please contact us:

    • In Writing: Resolutions Department (Complaints), Mortgage Advice Bureau Limited, Capital House, Pride Place, Derby, DE24 8QR.
    • By Phone: 01332 200020.
    • By E-Mail:
      If you cannot settle your complaint with us, you may be entitled to refer it to the 



Financial Ombudsman Service (FOS)

Further information on the services provided by the FOS can be found on their website, or alternatively:

      • In Writing: The Financial Ombudsman Service, Exchange Tower, London. E14 9SR
      • By Phone: 0800 023 4567 or 0300 123 9123
      • By E-Mail:

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